Most business owners don’t use the brains god gave them when it comes to doing business. I know, I know, the question of what I may be referring to may come to mind and that’s exactly what we’re going to get into. A friend of mine got in touch with me bragging about how he replied to some email a customer sent him in which he (my friend) felt the potential client was out of line with him.
In short, my friend declined to provide some financial information via an email, and the potential client became upset and decided not to use my friend’s business’s services.
A nasty email exchange ensued.
My friend “won” (lol) the exchange.
The Point I Made
I warned my friend to be more tolerant with how he deals with people, because unfortunately this may end up a bad review. Bad reviews of your business online can, in some cases, cost business and lose potential new clients.